- Manage an average of 300 in-person and telephone guest inquiries per day, customer service requests and reservation bookings.

- Greeted arriving guest and directed them to their sitting area.

- Maintain proper communication between wait staff, customers and managers.

- Assist waiters and bartenders with special requests and guest inquiries.

- Respond to guest questions concerning schedules menus and drinks.

- Provide customers with high-quality service by resolving any concerns or requirements.

- Review design and required updates for product parts and user manual, drafting and ordering improvements as required to upkeep quality using AutoCAD.

- Build and maintain company websites, incorporating a comprehensive parts book to enable e-commerce functionality for customers. This enhancement aims to streamline the purchasing process, optimize time and supply chain efficiency, and integrate the website with the manufacturing software.

- Negotiate with customers and suppliers schedule of imports, exports, shipments and orders to maximise efficiency and business revenue.

- Provide product and service quotes and invoices with MRPeasy software.

- Enhanced customers’ experience through positive and responsive service.

- Increased customer spend through upselling.

- Liaised with other restaurant staff to address customer queries and ensure satisfaction.

- Enhanced customers’ experience through positive and responsive service.

- Increased customer spend through upselling

- Liaised with other restaurant staff to address customer queries and ensure
satisfaction

- Managed business accounting, cash flow and reporting.
- Reported on operations and finances.
- Reviewed and verified invoices.
- Reconciled financial statement.
- Used financial software and spreads.

- Welcomed guests and oversaw check ins and outs.
- Ensured health and safety of all occupants.
- Processed payments.
- Addressed guest queries and complaints to ensure positive business feedback.

- Recruited, trained and managed quality team.
- Drove increased business operations through strategic marketing and customer service.
- Controlled business cashflow, accounting, banking, financial forecasts and reports.
- Oversaw stocking activities and supplier communications.