{"id":2457,"date":"2024-02-15T11:17:02","date_gmt":"2024-02-15T11:17:02","guid":{"rendered":"https:\/\/zullymartinez.com.au\/?page_id=2457"},"modified":"2025-04-04T08:39:22","modified_gmt":"2025-04-04T07:39:22","slug":"resume","status":"publish","type":"page","link":"https:\/\/zullymartinez.com.au\/?page_id=2457","title":{"rendered":"Resume"},"content":{"rendered":"\t\t
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Aug 2024 - Present<\/div>
Manly Boathouse | Brisbane<\/div><\/div>
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RESTAURANT HOSTESS AND ADMINISTRATOR<\/div>

- Manage an average of 300 in-person and telephone guest inquiries per day, customer service requests and reservation bookings.<\/p>

- Greeted arriving guest and directed them to their sitting area.<\/p>

- Maintain proper communication between wait staff, customers and managers.<\/p>

- Assist waiters and bartenders with special requests and guest inquiries.<\/p>

- Respond to guest questions concerning schedules menus and drinks.<\/p>

- Provide customers with high-quality service by resolving any concerns or requirements.<\/p><\/div><\/div><\/div>

Mar 2022 - Jul 2024<\/div>
Aremde Pty Ltd | Brisbane<\/div><\/div>
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CAD DRAFTER & OFFICE ADMINISTRATOR<\/div>

- Review design and required updates for product parts and user manual, drafting and ordering improvements as required to upkeep quality using AutoCAD.<\/p>

- Build and maintain company websites, incorporating a comprehensive parts book to enable e-commerce functionality for customers. This enhancement aims to streamline the purchasing process, optimize time and supply chain efficiency, and integrate the website with the manufacturing software.<\/p>

- Negotiate with customers and suppliers schedule of imports, exports, shipments and orders to maximise efficiency and business revenue.<\/p>

- Provide product and service quotes and invoices with MRPeasy software.<\/p><\/div><\/div><\/div>

Feb - Mar 2021<\/div>
George\u2019s Paragon | Brisbane<\/div><\/div>
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WAITRESS<\/div>

- Enhanced customers\u2019 experience through positive and responsive service.<\/p>

- Increased customer spend through upselling.<\/p>

- Liaised with other restaurant staff to address customer queries and ensure satisfaction.<\/p><\/div><\/div><\/div>

Dec 2019 - Apr 2020<\/div>
51st Street Burger Bar | Brisbane <\/div><\/div>
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WAITRESS<\/div>

- Enhanced customers\u2019 experience through positive and responsive service.<\/p>

- Increased customer spend through upselling<\/p>

- Liaised with other restaurant staff to address customer queries and ensure
satisfaction<\/p><\/div><\/div><\/div>

Apr 2018 - Jul 2019<\/div>
Colprai Ltd | Colombia<\/div><\/div>
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ADMINISTRATIVE ACCOUNTANT<\/div>

- Managed business accounting, cash flow and reporting.
- Reported on operations and finances.
- Reviewed and verified invoices.
- Reconciled financial statement.
- Used financial software and spreads.<\/p><\/div><\/div><\/div>

2015 - 2017<\/div>
Burg Wernfels Hostel| Germany<\/div><\/div>
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ADMINISTRATOR<\/div>

- Welcomed guests and oversaw check ins and outs.
- Ensured health and safety of all occupants.
- Processed payments.
- Addressed guest queries and complaints to ensure positive business feedback.<\/p><\/div><\/div><\/div>

2014 - 2015<\/div>
Mamahuhu retail store | Colombia<\/div><\/div>
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MANAGING DIRECTOR \u2013 PARTNER<\/div>

- Recruited, trained and managed quality team.
- Drove increased business operations through strategic marketing and customer service.
- Controlled business cashflow, accounting, banking, financial forecasts and reports.
- Oversaw stocking activities and supplier communications.<\/p><\/div><\/div><\/div><\/div><\/div><\/div> \n

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